CloudBees incident

Unable to login to CloudBees Feature Management

Critical Resolved View vendor source →

CloudBees experienced a critical incident on November 17, 2022, lasting 5h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2022, 09:20 AM UTC
Resolved
Nov 17, 2022, 02:43 PM UTC
Duration
5h 22m
Detected by Pingoru
Nov 17, 2022, 09:20 AM UTC

Update timeline

  1. investigating Nov 17, 2022, 09:20 AM UTC

    We are aware of a problem logging into CloudBees Feature Management and are investigating the cause. Flag use by SDK and delivery of your targeting is unaffected.

  2. investigating Nov 17, 2022, 09:24 AM UTC

    The CloudBees Feature Management API is operating normally. Whilst the web interface is unavailable, you can continue to make updates to Flags using the API: https://docs.cloudbees.com/docs/cloudbees-feature-management-rest-api/latest/introduction

  3. investigating Nov 17, 2022, 09:59 AM UTC

    On further investigation, some API requests are failing. We are continuing to investigate the cause and identify a solution!

  4. identified Nov 17, 2022, 10:34 AM UTC

    We have identified some connectivity (DNS) errors in our infrastructure and are working on a fix for this.

  5. monitoring Nov 17, 2022, 11:28 AM UTC

    We have found the cause of the connectivity problems and applied a fix. The web interface and API are fully functional again and we will continue to monitor.

  6. resolved Nov 17, 2022, 02:43 PM UTC

    This incident has been resolved.