CloudBees incident

Issues with authentication

Major Resolved View vendor source →

CloudBees experienced a major incident on June 7, 2023 affecting Authentication, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2023, 02:18 PM UTC
Resolved
Jun 07, 2023, 04:11 PM UTC
Duration
1h 52m
Detected by Pingoru
Jun 07, 2023, 02:18 PM UTC

Affected components

Authentication

Update timeline

  1. investigating Jun 07, 2023, 02:18 PM UTC

    We are receiving errors affecting logins. We are currently investigating with our provider.

  2. investigating Jun 07, 2023, 02:32 PM UTC

    We have identified the root cause of the issue and working towards a fix. Logins are currently working.

  3. investigating Jun 07, 2023, 03:49 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 07, 2023, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 07, 2023, 04:11 PM UTC

    We have verified our fix is working.