CloudBees experienced a notice incident on July 17, 2020 affecting Zendesk, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Zendesk
Update timeline
- investigating Jul 17, 2020, 09:32 PM UTC
We are investigating an issue on several CloudBees systems that seems related to a ZenDesk / CloudFlare issue that is not being reported by them yet. This is a developing situation.
- monitoring Jul 17, 2020, 09:39 PM UTC
Our monitoring systems show that all impacted services have recovered. We will continue to monitor this situation.
- resolved Jul 17, 2020, 11:49 PM UTC
All services are operational and stable. The root cause has been identified as a CloudFlare service interruption - https://www.cloudflarestatus.com/incidents/b888fyhbygb8 We have updated our status page note our support email address in the event our ZenDesk hosted site is not available.