CloudBees experienced a major incident on April 20, 2021 affecting Auth0 Authentication API and Authentication and 1 more component, lasting 4h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 20, 2021, 04:21 PM UTC
One of our third-party providers Auth0 for authentication is experiencing a major incident, we will monitor the outage and provide updates as services come back online
- monitoring Apr 20, 2021, 04:41 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 20, 2021, 05:36 PM UTC
CloudBees services currently impacted by Auth0 service outage include CloudBees Feature Management, CloudBees DevOptics, CloudBees Software Delivery Management, and the CloudBees Support Portal.
- monitoring Apr 20, 2021, 05:37 PM UTC
Please email [email protected] for any CloudBees-related support. Related Auth0 status: https://status.auth0.com/incidents/zvjzyc7912g5
- monitoring Apr 20, 2021, 06:18 PM UTC
We are continuing to monitor the issue and will provides updates as soon as possible.
- monitoring Apr 20, 2021, 07:01 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 20, 2021, 07:35 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 20, 2021, 07:57 PM UTC
You can now login to Cloudbees services including Cloudbees Feature management, Software Delivery Management, Devoptics and Support
- monitoring Apr 20, 2021, 08:23 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 20, 2021, 08:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 20, 2021, 08:26 PM UTC
This incident has been resolved.