CloudBees experienced a critical incident on September 28, 2021 affecting Authentication, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Authentication
Update timeline
- investigating Sep 28, 2021, 04:04 PM UTC
Investigating elevated login error rate
- investigating Sep 28, 2021, 04:09 PM UTC
We are continuing to investigate this issue.
- investigating Sep 28, 2021, 04:10 PM UTC
EU is recovering and error rates are less than 1%. US-1 is still experiencing partial outage. Our team is working on mitigation actions and estimated time for resolution. We apologize for the impact this is having on you and your users. Next update will be in 15 minutes
- resolved Sep 28, 2021, 04:18 PM UTC
This incident has been resolved.