CloudApp incident

Experiencing API Outage

Critical Resolved View vendor source →

CloudApp experienced a critical incident on May 7, 2019 affecting Website and Viewer and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2019, 05:20 AM UTC
Resolved
May 07, 2019, 06:12 AM UTC
Duration
52m
Detected by Pingoru
May 07, 2019, 05:20 AM UTC

Affected components

WebsiteViewerAPI

Update timeline

  1. identified May 07, 2019, 05:20 AM UTC

    The issue has been identified and a fix is being implemented. Expecting another 20-30 minutes of downtime.

  2. resolved May 07, 2019, 06:12 AM UTC

    Had an issue with a server image not downloading properly and had to move the image to a different account and rebuild it. The move is what caused the downtime. We should be fully operational now.