CloudAMQP incident

Queue process was stopped by the vhost supervisor

Notice Resolved View vendor source →

CloudAMQP experienced a notice incident on July 23, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 09:33 PM UTC
Resolved
Jul 23, 2025, 07:30 AM UTC
Duration
—
Detected by Pingoru
Jul 23, 2025, 09:33 PM UTC

Update timeline

  1. resolved Jul 23, 2025, 09:33 PM UTC

    Around 07:30 UTC we deployed a fix that cleaned up leaking message files to a batch of impacted clusters, where around 100 clusters had some message files removed. Most clusters recovered within seconds where RabbitMQ self-healed, but some clusters experienced more severe outages where manual intervention was needed. We have since rectified and informed impacted customer. We apologise for the inconvenience this has caused and are evaluating our internal processes to prevent further occurrences.