Clik incident

Certificate syncing

Major Resolved View vendor source →

Clik experienced a major incident on November 23, 2021 affecting Clik Cert Sync and Clik Cert Electrical Sync, lasting 49d 18h. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2021, 01:05 PM UTC
Resolved
Jan 12, 2022, 07:25 AM UTC
Duration
49d 18h
Detected by Pingoru
Nov 23, 2021, 01:05 PM UTC

Affected components

Clik Cert SyncClik Cert Electrical Sync

Update timeline

  1. investigating Nov 23, 2021, 01:05 PM UTC

    We are currently investigating an issue affecting the Clik Cert and Clik Cert Electrical sync, users are being advised they no longer have support cover, which has stopped certificates from being synced between the office and engineers in the fields

  2. investigating Nov 23, 2021, 01:05 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 23, 2021, 01:22 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 23, 2021, 01:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jan 12, 2022, 07:24 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jan 12, 2022, 07:25 AM UTC

    This incident has been resolved.