Clik experienced a critical incident on August 29, 2023 affecting Clik Jobs Sync and Clik Cert Sync and 1 more component, lasting 10h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2023, 09:30 AM UTC
We've lost connectivity at our data centre, this is being investigated by our provider. We hope to restore services ASAP.
- investigating Aug 29, 2023, 11:44 AM UTC
Our carrier provider is continuing to investigate this issue.
- identified Aug 29, 2023, 07:11 PM UTC
The carrier provider has addressed the primary cause of outage and will hopefully be bringing services back online, progressively, very soon.
- identified Aug 29, 2023, 07:24 PM UTC
The carrier provider has estimated that services will begin to be restored at 21:00 GMT
- identified Aug 29, 2023, 09:37 PM UTC
Carrier provider has updated us to say power/connectivity has been restored to the site and Tier III Technical support is working to bring up equipment in efforts to restore services.
- monitoring Aug 30, 2023, 01:09 AM UTC
Connectivity has been restored and we are monitoring the situation
- resolved Aug 30, 2023, 05:23 AM UTC
Services are now fully restored