Clik incident

Desktop Sync Issues

Major Resolved View vendor source →

Clik experienced a major incident on December 10, 2023 affecting Clik Jobs Sync and Clik Cert Electrical Sync, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2023, 03:47 PM UTC
Resolved
Dec 10, 2023, 06:26 PM UTC
Duration
2h 38m
Detected by Pingoru
Dec 10, 2023, 03:47 PM UTC

Affected components

Clik Jobs SyncClik Cert Electrical Sync

Update timeline

  1. investigating Dec 10, 2023, 03:47 PM UTC

    We are currently investigating an issue where desktop syncs may be affected by incorrect licencing pop up that will stop you from syncing certs to and from the cloud.

  2. identified Dec 10, 2023, 04:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 10, 2023, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 10, 2023, 05:13 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Dec 10, 2023, 05:18 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Dec 10, 2023, 06:26 PM UTC

    This incident has been resolved.