Clik incident

Outgoing text messages not being sent

Major Resolved View vendor source →

Clik experienced a major incident on July 4, 2019 affecting Text messaging, lasting 8h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2019, 06:49 AM UTC
Resolved
Jul 04, 2019, 02:59 PM UTC
Duration
8h 9m
Detected by Pingoru
Jul 04, 2019, 06:49 AM UTC

Affected components

Text messaging

Update timeline

  1. identified Jul 04, 2019, 06:49 AM UTC

    We are currently experiencing issues with text messages sent from our desktop software. The cause of the problem has been identified, and we're currently working with our partners to implement a fix.

  2. monitoring Jul 04, 2019, 10:08 AM UTC

    Outgoing text messages are currently being sent successfully. We are continuing to monitor the service.

  3. resolved Jul 04, 2019, 02:59 PM UTC

    This incident has been resolved.

  4. postmortem Jun 11, 2020, 10:37 AM UTC

    Our 3rd party SMS software is experiencing issues with their service, affecting text messaging within Clik Service. We are currently investigating this, and will provide further updates when more information is known