ClickSend incident

Traffic to UAE is currently blocked

Major Resolved View vendor source →

ClickSend experienced a major incident on January 23, 2023 affecting SMS, lasting 27d 19h. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2023, 04:15 AM UTC
Resolved
Feb 19, 2023, 11:35 PM UTC
Duration
27d 19h
Detected by Pingoru
Jan 23, 2023, 04:15 AM UTC

Affected components

SMS

Update timeline

  1. investigating Jan 23, 2023, 04:15 AM UTC

    All SMS traffic to UAE is currently blocked for customers without a registered SenderID. We are working with the Telecommunications Carriers to reinstate sending over our default SenderID. Customers can also register a dedicated SenderID by reaching out to ClickSend Support.

  2. investigating Jan 24, 2023, 09:38 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 19, 2023, 11:35 PM UTC

    This incident is now resolved.