ClickSend incident

Email to SMS/Voice/Fax unavailable

Major Resolved View vendor source →

ClickSend experienced a major incident on April 6, 2023 affecting SMS and Fax and 1 more component, lasting 7h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2023, 06:53 PM UTC
Resolved
Apr 07, 2023, 02:34 AM UTC
Duration
7h 40m
Detected by Pingoru
Apr 06, 2023, 06:53 PM UTC

Affected components

SMSFaxVoiceEmail to SMS

Update timeline

  1. investigating Apr 06, 2023, 06:53 PM UTC

    We are currently investigating an issue affecting our email to sms, email to voice and email to fax products.

  2. identified Apr 06, 2023, 08:47 PM UTC

    The issue has been identified and we are working on resolving as soon as possible. Please note, this issue is also affecting inbound SMS email notifications.

  3. resolved Apr 07, 2023, 02:34 AM UTC

    This issue has now been resolved. Any email to sms/voice/fax that was sent to us during this period would have bounced and will need to be resent. All inbound sms email notifications were queued and will be sent out shortly.