ClickSend experienced a major incident on May 3, 2023 affecting SMS and REST API, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
SMSREST API
Update timeline
- identified May 03, 2023, 06:05 PM UTC
We've identified an issue with our SMS API causing some intermittent connectivity issues. This is returning to normal levels. There is still currently a large queue of SMS campaigns to be processed which we are also working to resolve.
- monitoring May 03, 2023, 06:30 PM UTC
SMS API connectivity has returned to normal and the queue of SMS campaigns is continuing to be processed.
- resolved May 03, 2023, 06:50 PM UTC
This incident has been resolved.