ClickSend experienced a minor incident on November 8, 2023 affecting SMS, lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 08, 2023, 02:30 AM UTC
We are aware of the nationwide Optus outage, and our team is actively addressing the situation to minimize its impact on our services. To ensure continuity, we have initiated routing measures through alternative providers. However, given the severity of the outage, message deliveries may still experience challenges. We are diligently monitoring the situation and will provide updates as soon as we receive further information from Optus or if there are any significant developments. You can also monitor the Optus status here https://www.optus.com.au/living-network/service-status. To help manage potential disruptions during this outage it is advisable to evaluate your campaigns and consider delaying the sending of messages that may fail. Subscribe to our status page for further updates https://status.clicksend.com/
- investigating Nov 08, 2023, 06:03 AM UTC
Our team has already raised requests with Optus for more information on the outage and will update you as soon as we receive an update from Optus on this.
- identified Nov 08, 2023, 06:26 AM UTC
The carrier has informed us that they have identified the issue and are working on implementing a fix. As soon as we have any updates, they will be shared accordingly.
- resolved Nov 08, 2023, 07:38 AM UTC
Optus has confirmed - the network has now been restored, and customers should now be back online. We know that customers rely on our network, which is why the whole team at Optus has been working hard to fix this. If you aren’t back online, please restart your handset or device. Optus sincerely apologizes to customers for today’s outage. We again thank customers for their patience.