ClickSend experienced a minor incident on January 30, 2024 affecting SMS, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
SMS
Update timeline
- investigating Jan 30, 2024, 06:03 AM UTC
We are currently aware of outbound SMS processing delays impacting Australia - Telstra. Our engineers are investigating as a top priority. We apologize for any inconvenience, and we hope to have the situation resolved shortly.
- identified Jan 30, 2024, 06:35 AM UTC
Telstra have advised that there is currently a National issue with intermittent failures in sending and receiving SMS to/from their network handsets. Current investigation and restoration activities are underway.
- resolved Jan 30, 2024, 07:42 AM UTC
This incident is now resolved.