ClickSend incident

Australia - Delivery Delays towards Telstra Network

Minor Resolved View vendor source →

ClickSend experienced a minor incident on November 29, 2024 affecting SMS, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2024, 01:05 AM UTC
Resolved
Nov 29, 2024, 04:10 AM UTC
Duration
3h 5m
Detected by Pingoru
Nov 29, 2024, 01:05 AM UTC

Affected components

SMS

Update timeline

  1. investigating Nov 29, 2024, 01:05 AM UTC

    We have identified an issue on the Telstra network where SMS delivery to Telstra handsets appears to be delayed. We are awaiting feedback from Telstra. Other carriers are not affected.

  2. identified Nov 29, 2024, 02:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 29, 2024, 02:40 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 29, 2024, 04:10 AM UTC

    This incident has been resolved.