ClickSend incident

Some customers from Belgium could still be facing issues when sending SMS with shared numbers and own numbers

Major Resolved View vendor source →

ClickSend experienced a major incident on August 29, 2025 affecting SMS and Online Dashboard and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2025, 11:20 PM UTC
Resolved
Aug 30, 2025, 01:15 AM UTC
Duration
1h 55m
Detected by Pingoru
Aug 29, 2025, 11:20 PM UTC

Affected components

SMSOnline DashboardREST APIEmail to SMS

Update timeline

  1. investigating Aug 29, 2025, 11:20 PM UTC

    Some customers from Belgium could still be facing issues when sending SMS with shared numbers

  2. identified Aug 30, 2025, 12:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 30, 2025, 01:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 30, 2025, 01:15 AM UTC

    This incident has been resolved.