ClickSend incident

Transactional emails stuck on Queued:WaitSend.

Minor Resolved View vendor source →

ClickSend experienced a minor incident on September 24, 2025 affecting Email, lasting 11h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 06:20 PM UTC
Resolved
Sep 25, 2025, 05:23 AM UTC
Duration
11h 3m
Detected by Pingoru
Sep 24, 2025, 06:20 PM UTC

Affected components

Email

Update timeline

  1. investigating Sep 24, 2025, 06:20 PM UTC

    We are currently investigating an issue that began around 8:27 AM PST on September 24, 2025, where some Transactional Emails are remaining in the Queued:WaitSend status. Our team is actively working to identify the cause and resolve the problem.

  2. investigating Sep 24, 2025, 06:20 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 24, 2025, 08:26 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 25, 2025, 05:23 AM UTC

    We are continuing to investigate this issue.

  5. resolved Sep 25, 2025, 05:23 AM UTC

    This incident has been resolved.