ClickFunnels Classic incident

Unable to establish connection error

Major Resolved View vendor source →

ClickFunnels Classic experienced a major incident on October 3, 2024 affecting App, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2024, 10:11 AM UTC
Resolved
Oct 03, 2024, 01:23 PM UTC
Duration
3h 12m
Detected by Pingoru
Oct 03, 2024, 10:11 AM UTC

Affected components

App

Update timeline

  1. investigating Oct 03, 2024, 10:11 AM UTC

    We are investigating an issue causing app.clickfunnels.com to return `Unable to establish connection errors`.

  2. investigating Oct 03, 2024, 10:21 AM UTC

    These pages continue to be operational. Account Settings app.clickfunnels.com/account/details/show Contacts app.clickfunnels.com/contact_profiles

  3. identified Oct 03, 2024, 10:33 AM UTC

    We have identified the underlying issue and are working a solution.

  4. identified Oct 03, 2024, 10:53 AM UTC

    We are continuing to work on the fix.

  5. identified Oct 03, 2024, 11:17 AM UTC

    We have implemented a workaround to get pages up. While we reestablish the connection to services, stats are currently 0. No data has been lost.

  6. identified Oct 03, 2024, 11:34 AM UTC

    We are continuing to work on reestablishing the connection to backend services. Stats are currently showing 0. No data has been lost.

  7. identified Oct 03, 2024, 11:36 AM UTC

    We are still working on reestablish the connection to services, stats are currently 0. No data has been lost.

  8. monitoring Oct 03, 2024, 12:40 PM UTC

    We have reestablished our connection to the backend service. Stats are updating and will be delayed for a couple of hours.

  9. resolved Oct 03, 2024, 01:23 PM UTC

    Stats are up to date and systems are working normally.