ClickBank incident

Upstream service provider degraded performance affecting credit card acceptance issues

Critical Resolved View vendor source →

ClickBank experienced a critical incident on July 18, 2024 affecting Order Form, lasting 5h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2024, 10:47 PM UTC
Resolved
Jul 19, 2024, 04:08 AM UTC
Duration
5h 20m
Detected by Pingoru
Jul 18, 2024, 10:47 PM UTC

Affected components

Order Form

Update timeline

  1. investigating Jul 18, 2024, 10:47 PM UTC

    We were notified that an upstream issue is causing degraded performance on credit card acceptance. We are investigating and working with the affected service provider currently

  2. identified Jul 18, 2024, 11:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 18, 2024, 11:49 PM UTC

    The provider is continuing to work on the issue. We will provide updates as soon as we know more.

  4. identified Jul 19, 2024, 01:26 AM UTC

    ClickBank’s upstream provider is reliant on Microsoft Azure. Microsoft’s Azure cloud platform is currently encountering an extended outage in the Central US region. We continue to monitor the situation and expect Microsoft to restore service quickly. Microsoft will provide updates at this link: https://azure.status.microsoft/en-us/status

  5. resolved Jul 19, 2024, 04:08 AM UTC

    This incident has been resolved. The upstream provider and ClickBank will continue to monitor and ensure everything is working as expected.