CleverReach incident

This is an example incident

Notice Resolved View vendor source →

CleverReach experienced a notice incident on November 26, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2020, 10:06 AM UTC
Resolved
Nov 25, 2020, 10:22 AM UTC
Duration
—
Detected by Pingoru
Nov 26, 2020, 10:06 AM UTC

Update timeline

  1. investigating Nov 26, 2020, 10:06 AM UTC

    When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

  2. identified Nov 26, 2020, 10:06 AM UTC

    As you continue to work through the incident, update your customers frequently.

  3. monitoring Nov 26, 2020, 10:06 AM UTC

    Let your users know once a fix is in place, and keep communication clear and precise.

  4. resolved Nov 26, 2020, 10:06 AM UTC

    Empathize with those affected and let them know everything is operating as normal.