CleverReach experienced a minor incident on February 22, 2022 affecting Platform availability, lasting 4h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Platform availability
Update timeline
- investigating Feb 22, 2022, 11:17 AM UTC
We are experiencing issues regarding downloads of recipient lists where users are getting an access denied on trying to download a list. We are investigating the issue right now.
- identified Feb 22, 2022, 01:34 PM UTC
We identified the issue and working on finding a solution for the problem
- identified Feb 22, 2022, 03:31 PM UTC
We are still working on finding a solution. Thank you for your patience.
- resolved Feb 22, 2022, 04:16 PM UTC
The incident was resolved all exports should now work again as intended.