CleverReach experienced a major incident on June 28, 2022 affecting CleverReach®-Website and Platform availability and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
CleverReach®-WebsitePlatform availabilityEditorE-Mail templatesFormsReports
Update timeline
- investigating Jun 28, 2022, 09:25 AM UTC
At the moment we are experiencing slow down or im some cases interruption of some crucial systems regarding our frontend and login system. Mail delivery should not be impacted. We are sorry for the inconvenience and working on resolving the issue.
- resolved Jun 28, 2022, 09:40 AM UTC
We found the issue with one of our cache clusters which was not operational. We fixed the issue and made some adjustments to prevent further issues