Clever incident

Scheduled Rollover for Instant Login SAML Certificate

Notice Resolved View vendor source →

Clever experienced a notice incident on April 1, 2016, lasting 4d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2016, 12:18 AM UTC
Resolved
Apr 05, 2016, 09:15 PM UTC
Duration
4d 20h
Detected by Pingoru
Apr 01, 2016, 12:18 AM UTC

Update timeline

  1. scheduled Apr 01, 2016, 12:18 AM UTC

    On Tuesday April 5th at 2pm PST, we will be rolling over our SAML configuration to use an updated certificate, as the old certificate is expiring. We have been preparing districts for the switchover for the last 3 months, and so expect the rollover will proceed without impacting the ability for students and teachers to use Instant Login. The new certificate lasts for 5 years, so this should be the only time we need to execute a rollover like this until 2021.

  2. scheduled Apr 05, 2016, 07:59 PM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress Apr 05, 2016, 09:00 PM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  4. completed Apr 05, 2016, 09:15 PM UTC

    The scheduled maintenance has been completed.