Clearwater Analytics experienced a critical incident on September 19, 2025 affecting Clearwater Analytics website and Clearwater Analytics website and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Clearwater Analytics websiteClearwater Analytics websitePrismPrism
Update timeline
- investigating Sep 19, 2025, 07:56 PM UTC
The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.
- identified Sep 19, 2025, 08:11 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 19, 2025, 08:11 PM UTC
Engineers have identified the cause of the outage. They are working on a solution now.
- monitoring Sep 19, 2025, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 19, 2025, 08:12 PM UTC
This incident has been resolved.