Clearwater Analytics experienced a critical incident on April 20, 2021 affecting Clearwater Analytics website, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2021, 06:27 PM UTC
We are currently experiencing issues with website, team is engaged and investigating.
- identified Apr 20, 2021, 06:34 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 20, 2021, 07:50 PM UTC
We have identified the issue, our team is expecting resolution within an hour or sooner. We will be updating this page in 30minutes.
- identified Apr 20, 2021, 08:46 PM UTC
Our Teams are now verifying the services and confirming based on our checklist and should move to monitoring soon. Update will be provided in 30minutes again.
- monitoring Apr 20, 2021, 09:16 PM UTC
A fix has been implemented and we are monitoring system.
- resolved Apr 20, 2021, 09:35 PM UTC
This incident has been resolved, and we thank you for your patience.