Clearwater Analytics incident

Investment Management Website instability

Clearwater Analytics experienced a major incident on September 28, 2022 affecting Clearwater Analytics website, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started: Sep 28, 2022, 06:36 PM UTC
Resolved: Sep 28, 2022, 09:13 PM UTC
Duration: 2h 36m
Detected by Pingoru: Sep 28, 2022, 06:36 PM UTC

Affected components

Clearwater Analytics website

Update timeline

investigating Sep 28, 2022, 07:54 PM UTC

As of 12:36PM MT, tools within the Investment Management Portal are currently experiencing an outage due to our vendor, the Amazon cloud, having an outage. The service will be restored once Amazon resolves the outage. Engineers are engaged and tracking this closely.
monitoring Sep 28, 2022, 09:10 PM UTC

The status of Amazon cloud has improved, and our tools are now functional. We will continue to monitor.
resolved Sep 28, 2022, 09:13 PM UTC

This incident has been resolved.