Clearwater Analytics incident

Website slowness and intermittent login failures

Minor Resolved View vendor source →

Clearwater Analytics experienced a minor incident on March 5, 2021 affecting Clearwater Analytics website, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2021, 09:04 AM UTC
Resolved
Mar 05, 2021, 12:16 PM UTC
Duration
3h 12m
Detected by Pingoru
Mar 05, 2021, 09:04 AM UTC

Affected components

Clearwater Analytics website

Update timeline

  1. investigating Mar 05, 2021, 09:04 AM UTC

    We are looking into reports of login issues and website slowness. Our Engineers have been dispatched to address the issue.

  2. investigating Mar 05, 2021, 09:04 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 05, 2021, 09:41 AM UTC

    We are continuing to investigate the issue

  4. investigating Mar 05, 2021, 10:33 AM UTC

    We are continuing to investigate the issue and have engaged further engineers to assist.

  5. identified Mar 05, 2021, 11:09 AM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Mar 05, 2021, 11:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Mar 05, 2021, 12:16 PM UTC

    This incident has been resolved.