Clearwater Analytics incident

Website Login Failures

Critical Resolved View vendor source →

Clearwater Analytics experienced a critical incident on December 23, 2021 affecting Clearwater Analytics website, lasting 4h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2021, 11:36 AM UTC
Resolved
Dec 23, 2021, 03:59 PM UTC
Duration
4h 23m
Detected by Pingoru
Dec 23, 2021, 11:36 AM UTC

Affected components

Clearwater Analytics website

Update timeline

  1. investigating Dec 23, 2021, 01:58 PM UTC

    The website is currently unavailable. Our engineers are actively investigating.

  2. investigating Dec 23, 2021, 02:41 PM UTC

    We are continuing to investigate the issue.

  3. investigating Dec 23, 2021, 03:31 PM UTC

    We have identified the root cause and are working on resolving it.

  4. monitoring Dec 23, 2021, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 23, 2021, 03:59 PM UTC

    This incident has been resolved.