Clearwater Analytics experienced a critical incident on November 22, 2022 affecting Clearwater Analytics website, lasting 8h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Clearwater Analytics website
Update timeline
- investigating Nov 22, 2022, 11:20 PM UTC
Starting 21:00 UTC, we are currently experiencing a service outage due to an issue with our vendor of datacenter storage. Our Infrastructure team is actively working with the vendor to address the issue as quickly as possible.
- identified Nov 22, 2022, 11:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 22, 2022, 11:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 23, 2022, 04:36 AM UTC
This incident has been resolved.