Clearwater Analytics experienced a major incident on July 6, 2023 affecting Clearwater Analytics website, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Clearwater Analytics website
Update timeline
- investigating Jul 06, 2023, 02:38 PM UTC
Most reports on the Clearwater website are unexpectedly returning error messages. Engineers have been dispatched to urgently address the issue.
- identified Jul 06, 2023, 02:39 PM UTC
Engineers have identified the cause of the outage. They are working on a solution now.
- monitoring Jul 06, 2023, 02:40 PM UTC
The Clearwater website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.
- resolved Jul 06, 2023, 02:41 PM UTC
The Clearwater website is operational.