Clearwater Analytics experienced a critical incident on July 17, 2023 affecting Clearwater Analytics website, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Clearwater Analytics website
Update timeline
- investigating Jul 17, 2023, 11:51 AM UTC
The Clearwater website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.
- identified Jul 17, 2023, 12:56 PM UTC
Engineers have identified the cause of the outage. They are working on a solution now.
- monitoring Jul 17, 2023, 01:07 PM UTC
The Clearwater website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.
- resolved Jul 17, 2023, 01:47 PM UTC
The Clearwater website is operational.