Clearwater Analytics incident

Unexpected website downtime

Critical Resolved View vendor source →

Clearwater Analytics experienced a critical incident on November 25, 2024 affecting Clearwater Analytics website, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 07:20 PM UTC
Resolved
Nov 25, 2024, 07:43 PM UTC
Duration
22m
Detected by Pingoru
Nov 25, 2024, 07:20 PM UTC

Affected components

Clearwater Analytics website

Update timeline

  1. investigating Nov 27, 2024, 05:14 PM UTC

    The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

  2. identified Nov 27, 2024, 05:14 PM UTC

    Engineers have identified the cause of the outage. They are working on a solution now.

  3. monitoring Nov 27, 2024, 05:14 PM UTC

    The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

  4. resolved Nov 27, 2024, 05:16 PM UTC

    The Clearwater Analytics website is operational.