Clearwater Analytics experienced a major incident on November 25, 2024 affecting Clearwater Analytics website, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Clearwater Analytics website
Update timeline
- investigating Nov 27, 2024, 05:21 PM UTC
The Clearwater Analytics website is unexpectedly unavailable for a portion of our users. Engineers have been dispatched to urgently address the issue.
- identified Nov 27, 2024, 05:21 PM UTC
Engineers have identified the cause of the outage. They are working on a solution now.
- monitoring Nov 27, 2024, 05:21 PM UTC
The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.
- resolved Nov 27, 2024, 05:21 PM UTC
The Clearwater Analytics website is operational.