ClearSale incident

Problem updating order status for Shopify

Critical Resolved View vendor source →

ClearSale experienced a critical incident on March 31, 2025 affecting Shopify, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 01:58 PM UTC
Resolved
Mar 31, 2025, 03:39 PM UTC
Duration
1h 40m
Detected by Pingoru
Mar 31, 2025, 01:58 PM UTC

Affected components

Shopify

Update timeline

  1. identified Mar 31, 2025, 01:58 PM UTC

    We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

  2. resolved Mar 31, 2025, 03:39 PM UTC

    This incident has been resolved.