Clearhaus incident

Transaction gateway: transient problems

Notice Resolved View vendor source →

Clearhaus experienced a notice incident on April 27, 2020 affecting Gateway API (gateway.clearhaus.com), lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2020, 08:47 AM UTC
Resolved
Apr 27, 2020, 08:47 AM UTC
Duration
—
Detected by Pingoru
Apr 27, 2020, 08:47 AM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

  1. resolved Apr 27, 2020, 08:47 AM UTC

    Upwards of 9 percent of transactions in the time span 2020-04-27T05:37:45+00:00 - 2020-04-27T06:50:11+00:00 failed due to an issue with currency conversion. The issue has been solved and we will ensure the gateway’s currency conversion becomes more fault-tolerant as soon as possible.