Clearhaus incident

Transaction gateway: Elevated numbers of failed transactions

Notice Resolved View vendor source →

Clearhaus experienced a notice incident on July 17, 2020 affecting Gateway API (gateway.clearhaus.com), lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2020, 11:32 AM UTC
Resolved
Jul 17, 2020, 12:23 PM UTC
Duration
51m
Detected by Pingoru
Jul 17, 2020, 11:32 AM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

  1. monitoring Jul 17, 2020, 11:32 AM UTC

    Between 2020-07-17 10:00:01 UTC and 2020-07-17 10:57:05 UTC our service provider experienced numerous timeouts towards Visa Europe. Unfortunately, this entailed that approx 37% of our authorisation and void requests for Visa failed in the time span.

  2. resolved Jul 17, 2020, 12:23 PM UTC

    This incident has been resolved.