Clearhaus experienced a minor incident on August 19, 2020 affecting Production (merchant.clearhaus.com) and My Clearhaus (my.clearhaus.com), lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Production (merchant.clearhaus.com)My Clearhaus (my.clearhaus.com)
Update timeline
- investigating Aug 19, 2020, 04:48 PM UTC
We're currently experiencing longer than usual response times on Merchant API. This does not affect our ability to process transactions or settle merchants.
- monitoring Aug 19, 2020, 05:18 PM UTC
Between 2020-08-19 16:32 UTC and 2020-08-19 16:43 UTC, we noticed a small number of requests related to access management failed due to issues with our identity provider. We’re continuing to monitor our identity provider and Merchant API requests.
- resolved Aug 19, 2020, 05:30 PM UTC
This incident has been resolved.