Clearhaus incident

Excessive number of timeouts towards 3-D Secure directory servers

Notice Resolved View vendor source →

Clearhaus experienced a notice incident on November 1, 2020, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2020, 04:30 PM UTC
Resolved
Nov 01, 2020, 07:22 PM UTC
Duration
2h 52m
Detected by Pingoru
Nov 01, 2020, 04:30 PM UTC

Update timeline

  1. monitoring Nov 01, 2020, 04:30 PM UTC

    In the time span 2020-11-01 13:25 UTC - 2020-11-01 15:12 UTC we experienced an excessive number of timeouts towards 3-D Secure directory servers. The issue affected both Visa and Mastercard. On average the issue caused every fifth request to fail. It appears the situation has returned to normal.

  2. resolved Nov 01, 2020, 07:22 PM UTC

    The situation has been normal since the previous announcement.