Clearhaus incident

Excessive number of timeouts towards 3-D Secure directory servers

Minor Resolved View vendor source →

Clearhaus experienced a minor incident on November 10, 2020, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2020, 10:13 PM UTC
Resolved
Nov 10, 2020, 11:30 PM UTC
Duration
1h 16m
Detected by Pingoru
Nov 10, 2020, 10:13 PM UTC

Update timeline

  1. investigating Nov 10, 2020, 10:13 PM UTC

    Since 2020-11-10 21:45 UTC we have experienced an excessive number of read timeouts towards 3-D Secure directory servers. The issue is primarily affecting Mastercard.

  2. monitoring Nov 10, 2020, 11:08 PM UTC

    The Mastercard directory server is now responding to requests in a timely manner. We are still noticing slightly more than normal error rates for the Visa directory server.

  3. resolved Nov 10, 2020, 11:30 PM UTC

    The Visa directory server is now also responding to requests in a timely manner.