Clearhaus experienced a minor incident on November 12, 2020 affecting Production (merchant.clearhaus.com) and My Clearhaus (my.clearhaus.com) and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Production (merchant.clearhaus.com)My Clearhaus (my.clearhaus.com)Sandbox (merchant.test.clearhaus.com)
Update timeline
- investigating Nov 12, 2020, 08:46 AM UTC
We're currently experiencing service provider issues affecting user management. This does not affect our ability to process transactions nor settle merchants.
- monitoring Nov 12, 2020, 09:10 AM UTC
Between 2020-11-12 08:18 UTC and 2020-11-12 08:45 UTC we noticed a small number of requests related to user management failed due to issues with a service provider. We’re continuing to monitor our service provider and Merchant API requests.
- resolved Nov 12, 2020, 11:36 AM UTC
This incident has been resolved.