Clearhaus incident

Delayed Transactions

Minor Resolved View vendor source →

Clearhaus experienced a minor incident on November 15, 2020 affecting Production (merchant.clearhaus.com), lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2020, 10:26 AM UTC
Resolved
Nov 15, 2020, 12:45 PM UTC
Duration
2h 19m
Detected by Pingoru
Nov 15, 2020, 10:26 AM UTC

Affected components

Production (merchant.clearhaus.com)

Update timeline

  1. investigating Nov 15, 2020, 10:26 AM UTC

    Transactions are delayed in Dashboard and Merchant API. This does not affect our ability to process transactions or settle merchants.

  2. identified Nov 15, 2020, 10:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 15, 2020, 10:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 15, 2020, 12:45 PM UTC

    This incident has been resolved.