Clearhaus experienced a major incident on November 25, 2020, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 25, 2020, 02:42 PM UTC
Around 2020-11-25T14:23:35 UTC, we began seeing issues connecting to the Mastercard 3DSv2 (Identity Check) Directory Server. We are currently investigating and have reached out to Mastercard.
- investigating Nov 25, 2020, 02:44 PM UTC
We are continuing to investigate this issue.
- identified Nov 25, 2020, 03:18 PM UTC
Initial investigation indicates that the connectivity error happens because Mastercard’s directory server is not accepting our client certificate for mutual TLS. We are continuing our investigation, trying out ideas for mitigation, and working with Mastercard to resolve the issue. Notice that this incident is not affecting transaction processing (acquiring), 3-D Secure version 1 (MPI), nor 3-D Secure version 2 for Visa.
- monitoring Nov 25, 2020, 03:39 PM UTC
We notice that Mastercard is again accepting connections and 3-D Secure version 2 is again functional.
- monitoring Nov 25, 2020, 03:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 25, 2020, 05:47 PM UTC
The service has been stable since last update. We have received confirmation from Mastercard that they had an issue on their end and that the issue has been resolved.