Clearhaus experienced a notice incident on December 17, 2020 affecting Gateway API (gateway.clearhaus.com), lasting 5h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Gateway API (gateway.clearhaus.com)
Update timeline
- monitoring Dec 17, 2020, 03:31 PM UTC
During a recurring maintenance task, a database was affected by heavy load and could not keep up. This resulted in approximately 50 % of transactions processed from 2020-12-17T15:05:49 to 2020-12-17T15:08:03 UTC were not handled in a timely manner.
- resolved Dec 17, 2020, 08:41 PM UTC
Everything has been back to normal since 2020-12-17T15:08:03 UTC. The start time of the interval is adjusted from 2020-12-17T15:05:49 to 2020-12-17T15:04:49 to allow for the beginning of every potential transaction not processed in a timely manner.