Clearhaus incident

Intermittent service outage

Notice Resolved View vendor source →

Clearhaus experienced a notice incident on January 18, 2021 affecting Gateway API (gateway.clearhaus.com), lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2021, 09:01 PM UTC
Resolved
Jan 18, 2021, 09:53 PM UTC
Duration
52m
Detected by Pingoru
Jan 18, 2021, 09:01 PM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

  1. investigating Jan 18, 2021, 09:01 PM UTC

    We experienced an intermittent outage from 20:44:39 till 20:48:20 and are investigating.

  2. resolved Jan 18, 2021, 09:53 PM UTC

    As a result of upstream issues, almost every authorization request between 20:43:01 and 20:48:00 UTC received status code 40400 (backend problem) indicating a timeout or the client timed out before we responded.