Clearhaus incident

Transaction gateway: Processing issue for Mastercard authorizations and voids

Notice Resolved View vendor source →

Clearhaus experienced a notice incident on November 9, 2021 affecting Gateway API (gateway.clearhaus.com), lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2021, 10:51 PM UTC
Resolved
Nov 10, 2021, 12:33 AM UTC
Duration
1h 41m
Detected by Pingoru
Nov 09, 2021, 10:51 PM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

  1. investigating Nov 09, 2021, 10:51 PM UTC

    We have been experiencing an upstream processing issue for Mastercard authorizations and voids since 2021-11-09 21:54 UTC.

  2. monitoring Nov 09, 2021, 11:30 PM UTC

    We are again noticing Mastercard authorizations and voids being approved since 2021-11-09 23:01 UTC.

  3. resolved Nov 10, 2021, 12:33 AM UTC

    Upstream has acknowledged the incident and resolved it by switching processing to secondary systems. Processing has been stable since 2021-11-09 23:01 UTC. No further interruptions are anticipated.