Clearhaus incident

Transaction gateway: Processing issue for Visa authorizations

Major Resolved View vendor source →

Clearhaus experienced a major incident on May 18, 2022 affecting Gateway API (gateway.clearhaus.com), lasting —. The incident has been resolved; the full update timeline is below.

Started
May 18, 2022, 07:22 AM UTC
Resolved
May 18, 2022, 07:22 AM UTC
Duration
—
Detected by Pingoru
May 18, 2022, 07:22 AM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

  1. resolved May 18, 2022, 07:22 AM UTC

    Today, 2022-05-18, between 04:03:04 and 04:44:49 UTC our upstream service provider experienced a service disruption, resulting in lost communication with Visa systems. As a result, all Visa authorizations in the mentioned interval were declined with status code 40400. No other transactions were impacted. We apologize for this inconvenience.