Clearhaus incident
Transaction gateway: Mastercard credit transactions outage
Clearhaus experienced a major incident on June 7, 2022 affecting Gateway API (gateway.clearhaus.com), lasting 8h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 07, 2022, 11:09 AM UTC
Mastercard has today updated the requirements for processing credit transactions. The update we have applied in our end is incompatible with Mastercard's update for certain merchant configurations. We are working on resolving the issue. The first impacted Mastercard credit transaction was processed at 2022-06-07T10:13:06Z. No other transaction type is impacted. Please hold off processing Mastercard credit transactions if possible until further notice.
- monitoring Jun 07, 2022, 11:52 AM UTC
A solution has been deployed.
- resolved Jun 07, 2022, 07:18 PM UTC
Mastercard credit transaction processing is again fully functional. Transactions in the time span 2022-06-07T10:13:06Z - 2022-06-07T11:26:05Z were affected. Please consider resubmitting previously declined transactions.