Clearhaus incident
Transaction gateway: Network instability impacting authorizations and voids
Clearhaus experienced a notice incident on June 20, 2022 affecting Gateway API (gateway.clearhaus.com), lasting 4h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2022, 07:59 AM UTC
In the time span 2022-06-20T06:43:04Z - 2022-06-20T06:49:55Z we experienced connection resets and timeouts upstream towards Visa and Mastercard for approximately one third of authorizations and voids. No other transaction type was affected. Our investigations show no structure in the errors so far. We are conducting further investigations in an attempt to understand this.
- resolved Jun 20, 2022, 12:29 PM UTC
Our investigation has no indication of failures that neither we nor our upstream partners are in control of, so this incident can only be attributed to intermittent network connectivity issues. We notice that transactions were successfully retried.